- Početna stranica /
- Knjige /
- Business, Finance & Law /
- Sales & Marketing /
- Brands & Corporate Identity /
- Five Star Service: How to deliver exceptional...
0 ratings
Stavka #:
75578960
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
Stavka #:
75578960
€ 11
Price Details
Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )
*All items will import from UK
0 ratings
Napišite recenziju
Na lageru
Uvezeno iz UK trgovine
QTY:
Naručite sada i dobijte ga oko Četvrtak, Kolovoz 27
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
What Stands Out
Expert Insight
Gain practical strategies and insights from industry experts to enhance customer service delivery and create memorable experiences for clients.
Updated Content
The third edition includes the latest trends and techniques in customer service, ensuring relevance and effectiveness in today’s competitive market.
Actionable Techniques
Offers actionable techniques and real-world examples for immediate implementation, empowering teams to drive exceptional service and customer loyalty.
Detalji o proizvodu
- Learn to deliver exceptional customer service with tips and tricks from service guru Michael Heppell
- Discover techniques to delight customers, win more business, and boost your online reputation
- Over a dozen brand new techniques included in this 3rd edition of the bestselling guide
- Create magic moments that get you noticed, remembered, referred, and reviewed
- Implement high impact, low investment strategies to make your business stand out
- Achieve 5 Star Service and succeed in every aspect of your business
| Publisher | Pearson Business |
| Publication date | 17 Sept. 2015 |
| Edition | 3rd |
| Language | English |
| Print length | 296 pages |
| ISBN-10 | 1292100206 |
| ISBN-13 | 978-1292100203 |
| Item weight | 1.05 kg |
| Dimensions | 13.79 x 1.7 x 21.59 cm |
Who Should Buy?
-
Customer Service Managers
Ideal for managers aiming to elevate service levels and train their teams effectively to deliver exceptional experiences.
-
Business Owners
Useful for small to mid-sized business owners seeking to enhance customer satisfaction and loyalty through service improvements.
-
Training Professionals
Beneficial for trainers looking to develop comprehensive customer service programs and methodologies for diverse organizations.
-
Technical Experts
Those focused on technical skills may find less relevance in customer service strategies and concepts presented here.
OPIS PROIZVODA
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
About This Item
Introducing "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" Are you looking to take your customer service skills to the next level? Look no further than "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback." This comprehensive guide is your key to unlocking the secrets of providing top-notch customer service that will leave your customers coming back for more. In this 3rd edition, you'll find the latest strategies, techniques, and tips for delivering exceptional customer service. Whether you're a seasoned professional or just starting out in the customer service industry, this book has something for everyone. Learn from the best in the business as they share their insights and experiences on how to exceed customer expectations. From building strong customer relationships to resolving conflicts with grace, this book covers it all.
Discover how to create a culture of customer service excellence within your organization and gain a competitive edge in today's market. This book also serves as a valuable resource for customer service managers and trainers. Equip your team with the skills they need to provide excellent customer service and boost customer satisfaction. With practical advice and real-life examples, this book will help your team deliver exceptional service that sets your organization apart from the competition. Don't miss out on the opportunity to enhance your customer service skills and create a memorable customer experience.
Order your copy of "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" today and start delivering five-star service that will leave a lasting impression on your customers.
Imate li pitanja? Cavrljajte s nama
Pitanja i odgovori kupaca
-
pitanje:
Kako kupovati Five Star Service: How to deliver exceptional online od Ubuya?
odgovor: Jednostavno je kupovati Five Star Service: How to deliver exceptional online s Ubuya.. Samo trebate potražiti proizvod, odabrati način dostave tijekom odjave i dobiti ga na svoju lokaciju. -
pitanje:
Je li Five Star Service: How to deliver exceptional dostupan za online kupnju u Croatia?
odgovor: Da, na Ubuyu Croatia ovaj proizvod vam je dostupan za kupnju po razumnoj cijeni.. Five Star Service: How to deliver exceptional nije dostupan lokalno, ali možete nam povjeriti naše usluge ekspresne dostave. -
pitanje:
Koliko dugo je potrebno da dobijete proizvod nakon narudžbe?
odgovor: Vrijeme isporuke vašeg naručenog proizvoda ovisi o tome što ste naručili i načinu dostave koji ste odabrali.. Predviđeno vrijeme dostave navedeno je tijekom procesa naplate, stoga budite bezbrižni prilikom kupovine.
Brands & Corporate Identity Editorial Review
The "Five Star Service: How to deliver exceptional customer service" book is highly recommended for individuals and businesses looking to enhance their customer service skills. The book provides valuable ideas and insights that can be easily applied in everyday work life. It is particularly well-suited for the hotel industry, but the principles and examples provided can be beneficial for anyone working in a customer-facing role. The book is praised for its clear and engaging writing style, as well as its relatable stories and examples. It offers a fresh perspective on customer service and emphasizes the importance of creating fantastic customer experiences. The concepts presented, such as the "emotional bank," are applicable and practical. Overall, this book is highly recommended for those seeking to improve their customer service skills and create memorable experiences for their customers.
Customer Reviews & Ratings
1 ocjene kupaca
-
5 zvjezdica
100%
-
4 zvjezdica
0%
-
3 zvjezdica
0%
-
2 zvjezdica
0%
-
1 zvjezdica
0%
Recenzirajte ovaj proizvod
Podijelite svoje misli s drugim kupcima
Pros
- Provides valuable ideas and insights
- Clear and engaging writing style
- Relatable stories and examples
- Applicable to various industries, especially the hotel industry
- Emphasizes the importance of creating fantastic customer experiences
Protiv
- No negative feedback provided in the reviews.
Product Price History
Važne informacije
- Ograničenja: imajte na umu da jamstvo možda ne vrijedi za proizvode koji se dostavljaju u inozemstvo; servis možda neće biti dostupan; priručnici proizvoda, upute i sigurnosna upozorenja možda nisu na jeziku zemlje odredišta; proizvodi (i prateći materijali) možda nisu u skladu sa standardima, specifikacijama i zahtjevima za označavanje zemlje odredišta; proizvod možda nije usklađen s naponom struje i drugim električnim standardima (zbog čega će možda trebati adapter ili pretvarač). Primatelj je odgovoran za provjeru može li proizvod prema važećim zakonima biti uvezen u zemlju odredišta. Kad naručujete od Ubuya ili njegovih partnera, primatelj se smatra registriranim uvoznikom i mora se pridržavati svih zakona i propisa zemlje odredišta.
- Svi proizvodi navedeni na Ubuyu nisu za prodaju, jer je Ubuy globalna tražilica. Proizvodi podliježu propisima o izvozu i trgovini.
€ 11
Naručite sada i dobijte ga oko Četvrtak, Kolovoz 27
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.